IT Support Specialist
The team of specialists
your business needs
The market and companies demand systems, cybersecurity, and data professionals to conduct their operations efficiently and securely.
A whole technical support desk at a fraction of the cost
The digital industry is one of the most competitive today. It is crucial to have talented professionals to enhance the growth of organizations through cybersecurity, programming, cloud and infrastructure specialists who will provide support and technology solutions for your ideas.
Hourly packages
Accessing technology professionals through flexible hour schemes is ideal for growing businesses and problem-solving. In an hourly package, you can take advantage of multiple specialists without having all the costs.
The technical support you need at
the best price in your day to day
Support Portal
Find on our support portal the access to create tickets with specialists according to what you need to solve.
Maintenance services
Receive on-site preventive attention (according to each support scheme) and receive assistance with the parts or warranty management.
End-user support
We provide support and training to users without experience and technical knowledge for troubleshooting and operations support.
Technical user support
We have engineers, architects, and specialists at different levels that serve as strategic allies for technical users.
Get to know our service schemes
We believe that technology is a fundamental factor in achieving the exponential growth of companies around de world.
That is why we have created accompaniment schemes with specialists where you can access multidisciplinary staff for the solution of problems and innovation in service scheme formats based on availability and number of users.
Digital models, digital support
The rise of teleworking hastened the migration of companies to digital frameworks and caused a demand for remote specialists to provide solutions to users, devices and technologies.
Frequently asked questions
Learn more about our support desk cases, services, and scope.
What is a service desk?
How does the technical
service work?
What is the difference between a package of hours and a support scheme?
I need emergency support
What is the scope of the service desk?
The following activities are not included in the execution of the support:
Replacement of parts or machines.
Machines without support from the manufacturer will not be candidates for preventive maintenance.
They will only be cleaned and blown but no firmware upgrades or hardware changes will be made.
The administration and monitoring of the personnel assigned to the development of the project.
Delivery of information or documentation to the client before, during, and after the execution of the support, beyond what is offered in the scope.
Administration and printing supplies.
Corporate and cellular telephony.
Access systems to physical infrastructure.
UPS maintenance.
Computer center and cooling system maintenance.
Any other activity that has not been specified in this support document.
Monitoring of additional equipment which is outside the initial inventory.
The supply of equipment and parts for operational continuity.
The above list is enunciative and restrictive; therefore, any other item not explicitly described within the activities to be performed will be considered out of the scope of support.
Innovation tool?
The support tables can be used as a tool to raise awareness, educate and generate digital transformation strategies that enhance the business model.
Similarly, this system of hour packages can be used to transfer knowledge to your organization’s users through seminars, training and coaching.
The specialists you need are just a click away
Our support staff is happy to assist you in solving technical problems and proposing new ideas that enhance your business model or organization through technology, data and security.
Our Solution
Having specialists in parameterization, personalization, support, and innovation to add value to the different is a need of companies today.
What does this solution contain?
Make a no-cost appointment with a cloud solutions specialist to size your needs.
Solve your doubts and find the best technological solution for your needs.
Take part in the creation of a work schedule based on our methodology to achieve your objectives.
Receive support in the parameterization and launch of your solution.
We will support you in flexible monthly or on-demand schemes as required.
